Privacy & Cookie Policy

This Privacy and Cookie Policy explains how ALL GARARTI LABELS TEXTILE TRADING CO. L.L.C ("GINGI", "we", "us" or "our") collects, uses, stores, shares, and protects personal information when you visit www.gingistore.com, place an order, or contact our customer care team.

We are a company registered in the United Arab Emirates, trading under the GINGI brand. Our registered business address is The Binary by Omniyat, Business Bay, Dubai, United Arab Emirates. Commercial License Number: 1123922.

This policy is designed to comply with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, "PDPL"), the UAE Digital Commerce Law (Federal Decree-Law No. 14 of 2023), and applicable consumer protection requirements in the UAE.

By using our Website or providing information to us, you acknowledge this Privacy and Cookie Policy and our Terms and Conditions. We may update this policy from time to time. The version published on this page with the latest "Last updated" date applies.

We collect information that you provide directly, that is generated when you use our Website, and that we receive from trusted partners who help us operate our store.

Information you provide:

• Contact details: name, email address, phone number, delivery and billing address
• Order information: products purchased, order history, gift messages, size or product preferences you share with us
• Account information: login credentials if you create an account (passwords are stored securely and are not visible to our staff)
• Customer care communications: emails, WhatsApp messages, contact form submissions, and any photos or details you send about an order, return, or product query
• Marketing preferences: whether you opt in to receive promotional emails or messages from GINGI

Information collected automatically:

• Device and browser data: IP address, device type, browser type, operating system, language settings, and general location (city/country level)
• Website usage data: pages viewed, links clicked, search terms, time spent on pages, referring URL, and shopping behaviour such as items added to cart or wishlist
• Cookie and tracking data: as described in our Cookies section below

Information from third parties:

• Payment processors confirming whether a payment was authorised or completed (we do not receive or store your full card number)
• Delivery and logistics partners providing shipment and delivery status updates
• Analytics, advertising, and email marketing partners (where enabled), such as Shopify, Google Analytics, Meta, and Klaviyo

We only collect personal data that is relevant and necessary for the purposes described in this policy. When you provide information about another person (for example, a gift recipient), you confirm that you have their permission to do so.

We use personal information for the following purposes:

• To process and fulfil orders: confirming your order, processing payment, arranging delivery, sending invoices and order updates, and handling returns or exchanges
• To provide customer support: responding to your enquiries via email, WhatsApp, or our contact form during customer care hours
• To operate and improve our Website: maintaining site functionality, troubleshooting issues, analysing performance, and improving our products and shopping experience
• For marketing (with consent): sending promotional emails or messages about GINGI products, offers, and news. You may opt out at any time using the unsubscribe link in our emails or by contacting us
• For security and fraud prevention: detecting suspicious activity, protecting our customers and business, and verifying orders where necessary
• To comply with legal obligations: including tax, accounting, consumer protection, and regulatory requirements in the UAE

We do not sell your personal information. We do not use your personal data for purposes incompatible with those described above without informing you.

Under the UAE PDPL, we process personal data on one or more of the following lawful bases:

• Performance of a contract: to process and deliver your order, manage your account, and provide the services you request
• Legal obligation: where processing is required to comply with UAE laws and regulations
• Legitimate interests: to operate, secure, and improve our Website and business, provided these interests are not overridden by your rights
• Consent: for marketing communications and non-essential cookies or tracking where required. You may withdraw consent at any time

We share personal information only where necessary, with partners who process data on our behalf and under contractual obligations to protect it:

• Shopify: our e-commerce platform hosts our store, processes orders, and stores customer and order data. Learn more at Shopify Privacy Policy and Shopify Terms of Service
• Payment providers: Shopify Payments and other certified payment gateways process card payments securely under PCI-DSS standards. We do not store full payment card details on our servers
• Delivery and logistics partners: couriers and fulfilment providers who deliver your orders within the UAE
• Email and marketing tools: such as Klaviyo, to send order notifications and — where you have opted in — marketing communications
• Analytics and advertising partners: such as Google Analytics and Meta (Facebook/Instagram), to measure website performance and the effectiveness of our advertising, where these services are enabled
• Professional advisers and authorities: where required by law, regulation, court order, or to protect our legal rights

Some service providers may process data outside the UAE. Where this occurs, we take appropriate steps to ensure your data is protected in line with applicable law and our contractual arrangements with those providers.

We retain personal information only for as long as necessary for the purposes described in this policy, including:

• Order and account data: for the duration of our relationship and for a reasonable period afterwards to handle returns, warranty queries, tax, and legal obligations (typically up to 7 years for financial and tax records where required by UAE law)
• Marketing data: until you unsubscribe or withdraw consent, after which we suppress your contact details from future marketing
• Customer care records: for as long as needed to resolve your enquiry and maintain a record of our communication
• Website analytics: according to the retention settings of the relevant analytics provider, typically between 14 and 26 months

When data is no longer required, we securely delete or anonymise it.

Under the UAE PDPL and applicable consumer protection laws, you may have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your data in certain circumstances
• Right to restrict processing: to request that we limit how we use your data in certain circumstances
• Right to data portability: to request your data in a structured, commonly used format where applicable
• Right to object: to object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe as required by applicable law. We may need to verify your identity before processing your request.

If you believe your data protection rights have not been handled appropriately, you may contact the UAE Data Office at dataoffice.gov.ae.

Our Website uses cookies and similar technologies (such as pixels and local storage) to make the site work, remember your preferences, measure performance, and — where you consent — support marketing and advertising.

Types of cookies we use:

• Strictly necessary cookies: required for the Website to function, including shopping cart, checkout, security, and session management. These cannot be switched off. Examples include Shopify session cookies (such as _shopify_s, _shopify_y, cart)
• Functional cookies: remember choices you make (such as country, language, or login status) to improve your experience
• Analytics cookies: help us understand how visitors use our Website (pages visited, traffic sources, errors). We use Google Analytics (GA4) for this purpose where enabled. Examples include _ga and _gid
• Marketing and advertising cookies: used to measure ad performance and show relevant advertisements on other platforms. These may be set by partners such as Meta (Facebook/Instagram Pixel) and Google Ads. Examples include _fbp and _fbc
• Email marketing cookies: Klaviyo may use cookies or similar technologies to track email engagement and website behaviour for customers who have subscribed to our communications

Managing cookies:

• You can control cookies through your browser settings. Most browsers allow you to block or delete cookies
• Where our Website displays a cookie consent banner or preference centre, you may use it to manage non-essential cookies
• Blocking strictly necessary cookies may prevent you from completing a purchase or using certain features
• For more information about third-party cookies, visit: Google Privacy Policy, Meta Privacy Policy, and Klaviyo Privacy Policy

We will obtain your consent before placing non-essential cookies or using your data for marketing purposes where required by UAE law.

If you subscribe to our newsletter or opt in to marketing, we may send you emails about new collections, offers, and GINGI news. Order-related communications (confirmations, shipping updates) are not marketing and do not require separate consent.

You can unsubscribe from marketing emails at any time by clicking "Unsubscribe" in any promotional email or by contacting us at hello@gingistore.com. We will process your opt-out request promptly.

GINGI sells children's clothing, but our Website and services are intended for adults aged 18 and over who are placing orders. We do not knowingly collect personal data directly from children under 18.

If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete that information.

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. Payment information is processed through PCI-DSS compliant payment providers. Access to personal data within our business is limited to those who need it for their role.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

In the event of a personal data breach that poses a risk to your rights, we will notify you and the relevant UAE authority where required by law.

We may update this Privacy and Cookie Policy to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and revise the "Last updated" date. We encourage you to review this page periodically.

Your continued use of the Website after changes are posted constitutes acceptance of the updated policy, except where further consent is required by law.

For privacy questions, data subject requests, or concerns about how we handle your information:

ALL GARARTI LABELS TEXTILE TRADING CO. L.L.C (GINGI)
The Binary by Omniyat, Business Bay
Dubai, United Arab Emirates
Commercial License No.: 1123922

Email: hello@gingistore.com
WhatsApp: +971 58 591 9572

Customer Care Hours (UAE time):
Monday to Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Closed on Sundays and UAE public holidays

We aim to respond to all privacy enquiries promptly and within the timeframes required by applicable law.