Returns and Exchanges

We want you to absolutely love your GINGI pieces, but if something isn't quite right, don't worry — we're here to make it easy for you!

1. Get in Touch

Email us at hello@gingistore.com or WhatsApp us at +971 058 591 9572. Just let us know your order number and which items you'd like to return or exchange. We'll take care of the rest!

2. Prepare Your Items

Carefully repack your items in their original packaging with all tags attached, just as you received them.

3. Collection & Inspection

We'll arrange pickup, inspect the items to ensure they meet our return guidelines, and once approved, we'll process your refund to your original payment method. Refunds typically take 3-5 business days.

Return Conditions

• Returns must be made within 14 days of delivery.
• Items must be in original, unused condition.
• Include the original packaging, tags, and any instructions.

A Few Important Notes

• Items that are used, washed, worn, or have perfume/scents may not be accepted. If this happens, we'll return them back to you with care.
• Received something damaged or incorrect? We're truly sorry! Let us know within 14 days, and we'll arrange a full refund, including any original shipping charges if applicable.

Credit/Debit Card Orders:
Refunds go back to your original card within 3-5 business days.

Cash on Delivery Orders:
You'll receive a store voucher for your next GINGI adventure!

For orders shipped to GCC countries (Saudi Arabia, Kuwait, Bahrain, Oman, Qatar), we offer returns within 14 days of delivery.

GCC Return Policy

• Return Period: Within 14 days of delivery
• Return Shipping: Customers are responsible for return shipping costs (AED 20)
• Processing Time: 5-7 business days after we receive your item
• Refund Method: Refunds will be issued to the original payment method

To initiate a GCC return, please contact us at hello@gingistore.com or WhatsApp +971 058 591 9572 with your order number.

Important Notes for GCC Returns

• Items must be in original, unused condition with all tags attached
• Original packaging must be included
• Return shipping fees are non-refundable
• Processing times may vary depending on customs clearance

Changed your mind?
You can cancel your order before it's processed by contacting us. If it's already been dispatched, just follow the return steps above.

For full details, visit our Terms & Conditions page. Have any questions? We're always happy to help — just reach out!